Privacy Policy

HEIR AI, LLC. Effective July 10, 2026

HEIR AI, LLC ("HEIR AI") operates Relay, an SMS-based assistant for trade businesses. This Privacy Policy describes how we collect, use, and disclose information when you interact with us through phone, SMS, our website at heirai.info, or related services.

1. Information We Collect

• Contact information: name, business name, phone number, email, business address.
• Communication content: SMS messages and phone calls to our registered numbers.
• Business context shared during conversations: trade, service area, appointment details.
• Technical information from website visits: IP address, browser type, pages accessed.

2. How We Use Your Information

• Respond to your inquiries about Relay
• Deliver the Relay service if you become a customer
• Send booking confirmations, service updates, and support communications
• Comply with legal obligations and enforce our Terms
• Improve Relay through aggregated, de-identified analytics

3. Mobile Information and SMS Consent

Mobile information collected through SMS interactions is used solely to (a) respond to your inquiry, (b) deliver Relay if you become a customer, and (c) meet legal or regulatory obligations. Opting into SMS with HEIR AI does not enroll you in any marketing lists, and your phone number will not be shared with advertising partners, data brokers, or affiliated companies for their own marketing use.

4. How We Share Information

• Service providers that help operate Relay (Twilio for SMS, Cloudflare for hosting, Stripe for payments, Google for calendar). These providers are contractually restricted from using your information for their own marketing.
• Legal compliance, when required by law, court order, or valid legal process.
• Business transfers, if HEIR AI is acquired or merged, subject to the acquirer honoring this Privacy Policy.

5. SMS Opt-Out and Opt-In

You may opt out at any time by replying STOP to any HEIR AI SMS. Opt-outs are processed immediately by the Twilio messaging platform, and your number is added to our internal Do Not Contact list. Re-opt-in by replying START or emailing hello@heirai.info. Reply HELP for support information.

6. Data Retention

Conversation transcripts and lead information are retained for the duration of your relationship with HEIR AI plus a rolling 24 months, after which records are de-identified or deleted. Billing records are retained per applicable financial regulations (typically 7 years).

7. Your Rights

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion (subject to legal retention requirements)
• Opt out of SMS (Section 5)
• Request a copy of your data in a portable format

Contact hello@heirai.info to exercise these rights. We respond to verified requests within 30 days.

8. Children's Privacy

HEIR AI's services are intended for business use by adults. We do not knowingly collect information from anyone under 18.

9. Security

We maintain reasonable administrative, technical, and physical safeguards. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet or SMS.

10. Changes to This Policy

Updates will be posted at heirai.info/privacy with a new effective date. Material changes will be emailed to active customers.

11. Contact

HEIR AI, LLC
Email: hello@heirai.info
Website: heirai.info

HEIR AI, LLC. Florida limited liability company.